Privacy policy

Effective Date: 15th Sep 2026

Toyo Industries ("Toyo", "we", "us" or "our") respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit our website, create an account, place an order, request service or otherwise contact us.

Information We Collect

·    Contact details, including your name, phone number, email address, billing address and delivery address.

·    Account and transaction details, including login information, products viewed, cart activity, orders, payments, returns, refunds, and warranty or service requests.

·    Communications and evidence you provide, including messages, photographs, videos, invoices, and complaint details.

·    Technical information, including IP address, browser, device, cookies, and website usage information.

How We Use Information

·    To process payments, confirm orders and arrange delivery.

·    To provide customer support and manage cancellations, returns, refunds, warranty and service requests.

·    To prevent fraud, secure the website and comply with legal or regulatory requirements.

·    To improve our website, products and customer experience, and to send marketing communications where permitted. You may unsubscribe from marketing messages at any time.

Payments and Information Sharing

Online payments may be processed by PayFast or another payment provider displayed at checkout. Toyo does not directly store complete debit or credit card details. We may share necessary information with Shopify, payment providers, banks, courier and logistics partners, authorized service providers, technology providers, professional advisers and public authorities where required by law. We do not sell or rent personal information.

Cookies and Security

We use cookies and similar technologies to keep the website functional, remember preferences, understand website performance and support advertising where enabled. You may control cookies through your browser, although some website functions may not work properly. We apply reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Retention, Requests, and Updates

We retain information for as long as reasonably required for orders, service, warranty, accounting, security and legal obligations. To request access, correction or deletion of information, subject to applicable requirements, contact support@toyoindustries.com.pk. We may update this policy by publishing a revised version and effective date on this page.