Refund policy

Effective Date: 15^th Sep 2026

This policy applies to products purchased directly through toyoindustries.com.pk. Products purchased from a dealer or another marketplace are subject to that seller's return process and Toyo's applicable warranty terms.

Eligible Claims

A return, replacement or refund may be considered where the product delivered is incorrect, incomplete, visibly damaged in transit, materially different from the confirmed order, or verified as defective on arrival. Visible damage, missing items or an incorrect product must be reported within 24 hours of delivery. A concealed technical fault must be reported within 7 days of delivery. After this period, faults will normally be handled under the applicable warranty and service process.

Claim Requirements

·    Provide the order number, invoice, product model and serial number, together with a clear description of the issue.

·    Provide clear photographs and, where reasonably requested, a continuous unboxing video showing the sealed package, product and reported issue.

·    Keep the original packaging, accessories, manuals, warranty documents and labels until the claim is resolved.

·    Do not install, repair, alter or continue using a visibly damaged or incorrect product.

Non Eligible Returns

A product may not qualify where the request is based only on change of mind after opening, installation or use; minor colour or appearance variation that does not affect performance; damage caused after delivery; improper installation, misuse, voltage fluctuation, neglect, accident or unauthorized repair; missing packaging or accessories; or a request made outside the stated period. These conditions do not limit any rights that cannot lawfully be excluded.

Inspection Replacement and Refund

Toyo may inspect or test the product before approving a remedy. Depending on the findings and stock availability, Toyo may repair the product, replace it with the same or an equivalent model, or approve a refund. If no qualifying issue is found, the same product may be returned and reasonable transport costs may be charged after prior communication.

Approved refunds for online payments will normally be sent to the original payment method. Toyo will initiate an approved refund within 7 to 14 business days after inspection and approval; the bank, card issuer, wallet or payment provider may require additional time to credit the amount. Where Toyo supplied an incorrect, damaged or verified defective product, no return-delivery deduction will apply. For a customer-requested cancellation after dispatch, applicable delivery, return and payment processing costs may be deducted where permitted and disclosed.

Order Cancellation

An order may be cancelled without charge before dispatch. Once dispatched, cancellation may be treated as a return and may be subject to transport costs. If Toyo cancels an order because of stock unavailability, a pricing error or payment verification failure, any collected amount will be refunded through the original payment method.

How to Submit a Claim