Shipping policy

Effective Date: 15^th Sep 2026

Toyo delivers eligible home appliances to serviceable locations across Pakistan. Availability, charges and delivery time depend on the product's size and weight, stock location and destination.

Order Processing and Delivery

Orders are processed after confirmation and successful payment verification where applicable. The expected delivery period is generally 3 to 7 business days after confirmation. Remote locations, large appliances, peak seasons, public holidays, severe weather, road closures or courier disruptions may require additional time. Delivery estimates are not guaranteed appointment times.

Applicable shipping charges are displayed at checkout or communicated before order confirmation. The customer must provide a complete address and reachable phone number. Toyo is not responsible for delay or failed delivery caused by incomplete or incorrect information. Re-delivery charges may apply if delivery fails because the customer is unavailable or refuses an order without a qualifying reason.

Receiving and Inspecting an Order

·    Check the outer packaging, product model, quantity and visible condition at delivery, where the carrier permits.

·    Record a continuous unboxing video from the sealed package until the product and accessories are clearly visible.

·    Report visible damage, shortage or an incorrect product within 24 hours and retain all packaging.

·    Do not accept a package that appears seriously damaged unless the carrier records the condition and Toyo support advises acceptance.

Large Appliances and Installation

Standard delivery means delivery to an accessible point at the stated address. Upper-floor handling, difficult access, special lifting, wall or cabinet modification, plumbing, electrical work and installation are not included unless specifically stated in the order. The customer must ensure safe access, suitable space, proper wiring, stable voltage, water connection and ventilation before installation or use.

Service and Warranty Support

Warranty coverage is governed by the warranty card and Toyo's Warranty Declaration. Service may require the original invoice, completed warranty card, model and serial number. Coverage may be declined for misuse, improper installation, voltage fluctuation, accident, unauthorized repair or other exclusions stated in the warranty terms. Service availability and visit timing depend on location, technician capacity, parts and verification of coverage. Non-warranty work, transport, difficult access and replacement parts may be chargeable after customer approval.

Support